Get In Touch
How Can We Help?
Choose the best way to connect with us for your specific needs.
General Inquiries
For questions about our menu, delivery areas, or your order status. Our support team is available during business hours to assist you promptly.
+91 01454 01253
Catering & Events
Planning a corporate lunch or a special celebration? Let us bring the taste of Japan to you. Contact our events team to discuss custom menus and packages.
[email protected]
Feedback & Suggestions
We are constantly striving to improve. Your thoughts on our food and service are invaluable. Please share your experience with us so we can serve you better.
Frequently Asked Questions
Find quick answers to common questions before reaching out.
What are your delivery hours and areas?
We deliver from 11:00 AM to 10:00 PM, seven days a week. Our primary delivery zone covers a 5-mile radius from our central kitchen. To check if you are within our delivery area, please enter your address on the order page. We are continuously working to expand our reach!
Can I customize my order or request allergen information?
Absolutely. You can add special instructions for any menu item in the provided box before adding it to your cart. For specific allergen concerns (e.g., gluten, shellfish, nuts), please call us directly before placing your order so our chefs can take the necessary precautions and advise on safe options.
What is your policy on large or catering orders?
We love catering for events! For orders of 10 or more main dishes, we recommend contacting us at least 24 hours in advance to ensure we can provide the best possible service and quality. Our catering team can work with you to create a custom menu tailored to your needs.
How is the food packaged to ensure freshness upon arrival?
We use state-of-the-art, temperature-controlled packaging. Hot items like ramen are packed with the broth separate from the noodles and toppings to prevent sogginess. Sushi and sashimi are transported in insulated containers with food-safe cold packs to maintain optimal temperature and freshness.
Visit Our Hub
While we are a delivery-focused service, our central kitchen is the heart of our operations. Please note this is for order pick-up only and does not have dine-in facilities.
- Address: 123 Sushi Lane, Foodie City, 10101
- Phone: +91 01454 01253
- Pick-up Hours: Mon-Sun, 11:30 AM - 9:30 PM
Rooted in Omotenashi
Our service philosophy is built on the Japanese principle of wholehearted hospitality.
Omotenashi is the art of selfless hospitality, an intuitive and genuine approach to caring for guests. For us, this means that your experience matters at every step. From the moment you browse our menu to the final bite of your meal, we are dedicated to providing a seamless, respectful, and delightful service. Our customer support team is not just here to solve problems—they are here to listen, to help, and to ensure you feel valued as a member of the Shokuji Express community.
For Press & Media
For all media inquiries, collaborations, or requests for our media kit, please contact our public relations team. We are always excited to share our story and passion for Japanese cuisine.