Privacy Policy

1. Introduction

Welcome to the Privacy Policy for Shokuji Express ("Shokuji Express," "we," "us," or "our"). We are an authentic Japanese food delivery service. This policy outlines our commitment to protecting the privacy of our customers and visitors to our website (the "Site"). It explains the types of personal information we collect to process your orders, how that information is used and secured, and your rights concerning your personal data. Your trust is important to us, and we are dedicated to handling your information with the utmost care, transparency, and respect.

2. Information We Collect

Our data collection is focused on what is necessary to provide a seamless, delicious, and safe food delivery experience for you.

• Information You Provide Directly: When you place an order, create an account, or contact us, you provide personal information such as your name, email address, phone number, delivery address, and payment details. To enhance your meal, we may also collect further details, such as dietary restrictions, allergen information, and special delivery instructions.
• Information We Collect Automatically (Usage Data): When you browse our Site, we may automatically collect non-personal technical information about your device and browsing activity, including your IP address, browser type, and pages visited. This is aggregated to help us improve our website experience and menu offerings.
• Cookies: We use essential cookies for site functionality (like keeping items in your cart). With your consent, we may use analytics cookies to understand user behavior (e.g., which menu items are most popular). You can manage cookie preferences via your browser settings.

3. How We Use Your Information

The information we collect is used exclusively for the purpose of delivering your Shokuji Express order and improving our service:

• To Process and Deliver Your Orders: This is the primary use of your data. We use your contact and delivery details to manage your order, your payment information to process the transaction, and your dietary needs to inform our chefs and ensure your meal is prepared correctly.
• To Communicate With You: We use your contact information to send order confirmations, delivery status updates, and respond to your inquiries. With your consent, we may also send you marketing communications about special deals or new dishes, from which you can opt-out at any time.
• To Improve Our Services: Aggregated, anonymous data helps us understand customer preferences and ordering patterns, allowing us to enhance our website, menu, and overall delivery service.
• For Legal and Financial Compliance: We are required to maintain records of orders, transactions, and customer communications for accounting, legal, and food safety purposes.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Your data is shared only when essential to providing our services and ensuring your order is fulfilled correctly:

• With Our Staff: Relevant information is shared with key staff members to facilitate your order. For example, our culinary team is informed of dietary restrictions, and our delivery drivers are provided with your name, address, and contact number. All staff are bound by confidentiality agreements.
• With Third-Party Service Providers: We use trusted third parties to process payments and manage our online ordering platform. We only share the necessary information required for them to perform their services securely.
• For Legal Reasons: We may disclose your information if required by law, to comply with a legal process, or to protect the rights, property, or safety of Shokuji Express, our customers, or the public.

5. Data Security

Protecting your information is a top priority. We implement strong technical and organizational security measures. Our Site uses SSL/TLS encryption to protect data submitted through our forms. Access to sensitive customer data within our system is restricted to authorized personnel who require it to perform their duties.

6. Your Data Protection Rights

You have rights regarding your personal information, including:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
• The right to erasure: You can request that we delete your personal data, under certain conditions (e.g., after our legal and operational need to retain records has passed).

To exercise these rights, please contact us. We will respond in accordance with applicable data protection laws.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact us. We are here to help.